Terms & privacy

Who we are

Cluepals is a trade name of ZorgFact, Van Nijenrodeweg 709, 1082 JD Amsterdam, Nederland. KvK 81213999, btw/VAT NL003546550B40. hello@cluepals.com

The product

You are buying a digital product: a personal treasure hunt as a PDF for private, non-commercial use. You receive the PDF by email after payment.

Because you asked for immediate delivery when ordering and confirmed that you lose your right of withdrawal, the purchase cannot be withdrawn. Something wrong with your treasure hunt? Email us and we'll fix it or refund you.

Privacy

We use the details you enter (children's first names and ages, interests, pet, hiding places) and your email address only to create and deliver your treasure hunt.

We work with these providers: Stripe (payment and storing the order), Anthropic (AI that writes the story; does not use the data to train models), Resend (email) and Cloudflare (hosting). Data may be processed outside the EU with the safeguards the GDPR requires.

Your children's details are deleted automatically 30 days after the order. Payment details and your email address are kept as long as bookkeeping law requires (7 years). Want your details deleted sooner, or see what we hold? Email us. You can also complain to a data protection authority.